What is the estimated delivery time and how is it calculated?

The estimated delivery time is only an estimate, it’s not a guarantee.

What should I do if it’s past the estimated delivery time and I still haven’t received my order?

Shipments can get delayed for reasons we can’t predict, such as customs clearance. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location.

What if the order is lost in the mail?

For packages lost or stolen in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. We may ask for your to confirm that the shipping address was correct. Please also check with your local post office for more information.

Can we deliver orders to a PO Box?

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Bulkier shipments that are too large to be accepted by national postal operators use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

What if YOU entered the wrong address?

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address. If they are unable to deliver the package it will be returned to our HQ and you will be refunded for the items on your order, excluding the shipping cost. We are happy to reship the package for you one more time, free of charge, but only if you send us an email with this request.